My son had an interesting assignment in his religion class and like so many other things that I come across I believe there is a lesson in it to be shared.
The assignment was to write a paragraph about an unrecognized saint. Someone who they thought embodies the spirit of a saint.
This was my son’s submission: Milton.pdf
DON’T PROCEED UNTIL YOU’VE READ THE ABOVE LINK – I mean it!
So that’s right. My son’s unrecognized Saint was his Waiter on a Disney Cruise – Milton. And by the way that cruise was two years ago. This single Disney employee created such a positive experience for my son that two years later he still remembers him.
Is there any doubt that Aiden will be a fan of Disney for the rest of his life?
Are you creating positive indelible experiences for your customers/members?