If You Can’t Get The Job Done …
How long did it take to build an aircraft carrier in 1943? 16.5 Months.
10 Lessons to Change the World
Happy New Year! This is the perfect time to reflect on our purpose and impact we make in this world. To be thankful for the Opportunties and the Challenges we have been given and to make our resolutions about how we can make the most of these in the coming months. To that end I…
You Gotta Say Something
Read this blog long enough and you’ll hopefully see my given talent. No it’s not the writing; unless you happen think that’s my talent …. then if so, you have my undying gratitude for your seemingly low standards. It’s also not my uncanny ability to identify actors just by their voices which happens to be…
The Gold Medal Role For Leaders
This morning Team USA wrapped up their second consecutive Gold Medal in Men’s Basketball under the leadership of Coach K*. But unlike his incredible Duke teams, this team is not made up of amateurs who are hustling to earn a spot in the pros. No, this team is made up of professionals. And not just…
What would you do if you could not fail?
This is a truly inspiring video from TED done by Regina Dugan from DARPA.
“You Gotta Cover Your Ass”
…. that is the advice I saw a grizzled vet pass on to a new employee over lunch on his first day in the office, “You gotta cover your ass in this job!”. My first thought was “I’m glad they don’t work at my credit union.”. My second was what terrible advice to provide to…
Handling A Customer Problem Needs to Be Your Priority
So on May 28th, I took took the Celica in for an oil change to Jiffy Lube Store # 2741 in Garner, NC. I also needed get a state inspection for my upcoming registration so I asked that they also perform that. They performed all the necessary work very quickly and provided me with my…
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Disney’s Rules of Brainstorming
So a couple of months ago I attended a conference where a Disney trainer shared their secrets or rules for brainstorming sessions. I used them several time already and have had a couple of employees ask me for them so they could use them in their meetings. I thought I would share them here for…
What is D-Day?
The fact that many people, especially young people, don't know what D-Day truely means is a failure of our school system, their parents and perhaps society at large.
Know The Rules . . And Win
I’m listening to Jack Welch’s book Winning on tape. Part of the book’s chapter on Managing your Company stressed hiring the right people and specifically hiring people who know the rules. Presumeably people who understand the rules of their business are able to spot opportunities for pushing the business while still abiding by the letter…
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